Importing

⚠️ NOTE: This tab will be removed from the platform shortly, as the tab “Distribution stats” replaces it.

This tab shows lifetime data, without any option to filter it. At the beginning of the tab, you can find a set of general information:

• Imported rows: number of all rows transferred to our platform for feedback distribution, before any data validation is applied
• Matched condition: number of rows that met the conditions for feedback request distribution (based on the trigger setup)
• Sent: number of feedback requests sent out of all rows with matched conditions (spam protection applies)
• Failed: number of rows that did not meet the conditions for feedback request distribution (based on the trigger setup), therefore were not processed successfully

Connected to this overview is a table with detailed information, where each row represents a data import through a specific Trigger:

• Distribution: name of the trigger the import was processed through
• Data source: name of the data source the import was processed through (more about Data Sources here)
• Rows: number of rows received within the import, before any data validation is applied
• Matched conditions: number of rows that met the conditions for feedback request distribution (based on the trigger setup)
• Sent: number of feedback requests sent out of all rows with matched conditions (spam protection applies)
• Failed: number of rows that did not meet the conditions for feedback request distribution (based on the trigger setup), therefore were not processed successfully
• Date: the date when we received and processed the data

If more triggers are used for the distribution, you can check the performance of a specific trigger after clicking on the arrow at the end of each row (right next to the date, in the last column). When you see a “warning icon ⚠️” next to the specific trigger, it means that more than 70% of rows failed in one import.

Each row allows you to:
View: In a new window, you can scroll through all the imported rows with all the available information.
Download the “delivered” report: Export of an .xls table with all the rows which were processed successfully, and the feedback request reached the customer/employee
Download the “undelivered” report: Export of an .xls table with all the rows that failed and were not processed, and the feedback request did not reach the customer/employee, together with the Reason for processing failure.

At the end of the table, you can choose the number of results that appear on the page (from 10 to 100) and move to other results available on other pages.