Request List

Starting fom the top of the page, you can find both date and general filter. All filtering options are the same as throught the rest of the platform sections like Results, or Feedback Management. If you want to learn more about filtering options, click here.

Filter presets are available in this part of the platform as well. To learn more about filter preset, click here.

All information on the page are displayed based on the active filter. At the beginning of the tab, you can find a set of general information:

• Processed rows: number of all rows transfered to our platform for feedback distribution, before any data validation is applied
• Delivered: number of feedback requests successfuly delivered out of all sent requests
• Requests with feedback: number of feedback requests with submitted feedback (feedback visible in the platform)
• Conversion rate: the percentage of delivered feedback requests that resulted in received feedback. Calculation: (Requests with feedback ÷ Delivered) × 100 = Conversion Rate (%)

💡 If more Channels are used for the distribution, you can see individual results per channels highlighted in grey under each of the information.

Connected to this overview is a table with some detailed information:

• Date: full date when we received the data for the distribution
• Processed rows: number of all rows transfered to our platform for feedback distribution, before any data validation is applied
• Sent: number of feedback requests sent out of all imported rows (including reminder if turned on)
• Delivered: number of feedback requests successfuly delivered out of all sent requests
• Requests with feedback: number of feedback requests with submitted feedback (feedback visible in the platform)
• Unique customers: number of unique customers with submitted feedback (based on the customer reference attribute)
• Clicked rate: number of customers/employees who clicked on the CTA/was redirected to the survey
• Conversion rate: the percentage of delivered feedback requests that resulted in received feedback. Calculation: (Requests with feedback ÷ Delivered) × 100 = Conversion Rate (%)

💡 If more channels are used for the distribution, you can check the performance of a specific channel after clicking on the arrow at the beginning of each row (right next to the date, in the first column).

You can export the table to .xls or CSV format.