Feedback Actions

You can perform several actions while navigating the Feedback Management section of the platform.

Before initiating any action from the list, you must first select the feedback upon which the action will be performed. This can be done by checking the checkbox next to the relevant feedback or selecting all feedback displayed on the page (20 results).

Once you have selected the necessary feedback, you can proceed with the following actions:

Add/remove drivers: This option is available only when using the AI Topic Identifier and/or AI Sentiment Analyser modules. You can add desired drivers from the predefined list that appears after selecting this action. Remember to confirm your selection(s) by clicking the “Add” button.

Alternatively, you can remove any assigned drivers from the specific feedback.

Move: If you wish to assign the feedback to a different team or individual, use this option. A new window will appear, allowing you to search through the entire structure to which you have access. Select the desired team or specific team member and confirm your selection with the “Move” button. You can move the feedback multiple times, and the original team or member who initially received the feedback will be displayed on the right side of the feedback card.

Mark feedback: You can mark the feedback as read/unread, responded/not responded, and/or relevant/irrelevant. All of these options are available in a popup window, and you can mark the feedback accordingly as many times as needed.

⚠️ Please note that once you mark any feedback as irrelevant, the data will not be included in the Results. However, the feedback itself will remain in the Feedback Management section of the platform.

Another method to perform these and other actions is through the “context menu (three dots)” in the Feedback Detail.

⚠️ Please note that these actions cannot be performed in bulk for multiple feedback items, only for the selected one.

In addition to the actions already described, you can also:

Reply = Initiate a reply to the feedback. Learn more about Feedback Reply here.

Internal Discussion = Initiate an internal conversation. Learn more about Feedback Internal Discussion here.

Note = Leave an internal note visible only to you and your managerial colleagues. You can remove it when no longer needed or adjust it at any time.

Your ability to perform feedback actions depends on the permissions assigned to your account.